ESMLADA Logistics Policy

At ESMLADA, we strive to ensure that your orders are delivered in a timely and efficient manner. Below is our comprehensive logistics policy detailing shipping times, costs, and other relevant information.

Shipping Methods and Costs

• Free Standard Shipping: We offer free standard shipping on all orders within the continental United States.
• Expedited Shipping: Expedited shipping options are available at an additional cost. Rates will be calculated at checkout based on your location and the size/weight of your order.

Processing Time

• Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing times may be extended by an additional 1-2 days.

Delivery Timeframes

• Standard Shipping: Orders usually arrive within 3-8 business days after processing.
• Expedited Shipping: Orders usually arrive within 1-3 business days after processing.

International Shipping

• At this time, we only ship within the United States. We are working on expanding our shipping capabilities to include international destinations in the near future.

Order Tracking

• Once your order has shipped, you will receive an email with tracking information. You can also track your order status through our website by logging into your account and navigating to the "Orders" section.

Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.

Damaged or Lost Items

• If your order arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

30-Day After-Sales Service

• We offer a 30-day after-sales service for all our products. If you encounter any issues with your purchase within 30 days of delivery, please contact our customer service team. We will assist you with returns, exchanges, or any other support you may need.

Returns and Exchanges

• Please refer to our Return and Exchange Policy for details on how to return or exchange items.

Contact Us

• If you have any questions about our logistics policy or need assistance with your order, please contact our customer service team via email or through the contact popup on our website.

We appreciate your business and are committed to providing you with the best possible shopping experience.